Thank you for visiting and shopping at PawCuddle.shop. We are committed to providing you with a seamless shipping experience. This Shipping Policy outlines our order processing times, shipping methods, delivery estimates, and your responsibilities as a customer.
1. Shipping Origin
All orders are shipped from our primary fulfillment center:
PawCuddle
37 West Reybold Drive
Middletown, DE 19709
United States
Depending on product availability, some orders may also be fulfilled directly from partner warehouses to ensure faster delivery.
2. Order Processing Time
Orders are processed within 1 to 3 business days following order confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, processing times may experience slight delays.
We will contact you by email if significant delays occur.
3. Shipping Times and Delivery Estimates
Estimated shipping times vary depending on your destination:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5-10 business days |
| Canada | 7-15 business days |
| United Kingdom | 7-15 business days |
| Europe | 8-18 business days |
| Australia & New Zealand | 8-18 business days |
| Rest of the World | 10-20 business days |
Important:
Delivery times are estimates and commence from the date of shipment, not the date of order placement.
Unforeseen delays caused by customs clearance, extreme weather, or carrier service interruptions may affect delivery timelines.
4. Shipping Confirmation and Order Tracking
You will receive a Shipping Confirmation Email containing your tracking number(s) once your order has shipped.
Tracking details usually become active within 48-72 hours after shipment.
5. Shipping Costs
Standard shipping is free for all orders unless otherwise stated during checkout or in promotional offers.
Expedited shipping options (where available) may incur additional charges, clearly shown at checkout.
6. Partial Shipments
For logistical reasons, if your order contains multiple items, it may be split into multiple shipments.
Each shipment will have a separate tracking number.
7. Customs, Duties, and Taxes
PawCuddle.shop is not responsible for any customs duties, import taxes, or other charges imposed by your local authorities.
All applicable fees are the customer’s responsibility.
Please check your country’s import policies before placing an order.
8. Delivery Issues
If your tracking information shows “delivered” but you have not received your order:
Check with neighbors or your local post office.
Verify your shipping address entered during checkout.
Contact the carrier using your tracking number.
If you still cannot locate your package, please contact us at support@pawcuddle.shop within 7 days of the indicated delivery date.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping addresses.
Orders lost due to incorrect addresses provided by the customer are non-refundable.
If an order is returned because of an incorrect address, reshipping fees will be the customer’s responsibility.
10. Lost or Damaged Packages
Once your package is handed to the carrier, PawCuddle.shop is not responsible for lost shipments.
If your package is damaged during transit, please contact us immediately at support@pawcuddle.shop with photographic evidence so we can assist you.
11. Unclaimed or Refused Packages
Packages that are unclaimed, refused, or returned to us may incur return shipping fees and/or reshipping charges, which must be paid by the customer.
Still have questions about your shipment or your order?
📧 Please contact our friendly support team at support@pawcuddle.shop — we’re here to help!